Privacy Policy
This Privacy Policy applies to Alea Nottingham for Alea Glasgow please reference their Privacy Policy
Introduction
London Clubs International Limited, a company incorporated and registered in England and Wales with company number 02862479 whose registered address is at 10 Brick Street, London W1J 7HQ (“We”) are committed to protecting and respecting your privacy. This Privacy Policy explains our practices for customers of the following properties of which we are the owner and operator - Alea Nottingham, Alea Leeds, Alea Glasgow, Casino at the Empire, Manchester 235, Fifty, the Sportsman, Golden Nugget, Rendezvous (London, Brighton, Southend, Cairo), London Club Cairo, Emerald Casino South Africa, and the Players Rewards program (collectively “LCI Casinos”).
We are a member of the LCI Group. The LCI Group includes our parent company, Harrah's Operating Company, LLC., The LCI Group includes any of our subsidiaries, our ultimate holding company and any of its subsidiaries, as defined in section 736 of the UK Companies Act 1985.
Corporate Privacy Policy as of January 2, 2008
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. We are the data controller for the purpose of the Data Protection Act 1998 (the Act).
We value you as a customer and take your personal privacy seriously. In the course of providing you with services, we collect certain personal information about you that we understand you may consider private or confidential. This information may be contained in applications and other forms you submit to us, gathered from your gaming activity with us, or obtained from our affiliates and other third parties. We are therefore providing you with this notice to explain our policies for collecting, using and sharing this information with others
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Our privacy principles
- We protect, according to strict standards of security and confidentiality, all nonpublic personal information we collect about our customers.
- We maintain physical, electronic and organizational safeguards to protect this information.
- We contractually require any person or organization providing products or services to customers on our behalf to protect the confidentiality of this information.
- We afford former customers the same protections as existing customers with respect to the use and sharing of their information.
- We permit only authorized employees, who are trained in the proper handling of this information, to have access to it.
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Information we may collect from you
We collect and use information we believe is necessary to administer our business and provide you with the services you request. We may collect and process several types of information needed for these purposes, including those stated below:
- Information that you provide by completing our membership or application forms. The types of information we collect can include: your date of birth, first name, last name, address, phone, email address, gender, language preference and other information as shown on the form.
- Information about your transactions with us, including your payment history, attendance and gaming activity with us and members of the LCI Group.
- If you contact us, we may keep a record of that correspondence.
- We or members of the LCI Group may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
This information may be collected either directly by the LCI or by third parties that operate areas of our websites or databases under contract to us.
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Where we store your data
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us. Such staff may be engaged in, among other things, the provision of any requested services, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
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Uses made of the information
We use information held about you in the following ways:
- To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
- To carry out our obligations arising from agreement or contract (including our obligations to you as a member of our casinos) entered into between you and us.
- To notify you about changes to our casinos or members of the LCI Group.
We may also use your data and permit members of the LCI Group to use your data, to provide you with information about promotions, goods and services which may be of interest to you and we or they may contact you about these by post or telephone.
We may also use your data and permit members of the LCI Group to use your data to contact you by electronic means (e-mail or SMS) with information about promotions, goods and services which we or they believe will be of interest to you but only if you have consented to be contacted in this way. If you do not want us to use your data in this way please tick the relevant box situated on the form on which we collect your data.
We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.
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Disclosure of your information
We may disclose and transfer your personal information to any member of the LCI Group including those based outside of the EEA including our parent company, Harrah's Operating Company LLC based in the United States of America. We may also disclose your personal information to third parties:
- In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
- If London Clubs International Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers may be one of the transferred assets.
- If we are under a duty to disclose or share your personal data in order to comply with any legal obligation or process; or to comply with any legal requirements of any governmental authority, including but not limited to gaming regulators; or in order to enforce the terms of the membership with you and other agreements; or to protect the rights, property, or safety of London Clubs International Limited, our customers, or others. This includes exchanging information with other companies and organisations for the prevention and detection of crime and risk reduction.
- As part of our registration ID and verification process, we may conduct identity verification using a recognised fraud prevention agency.
- We may also disclose information that we collect from or about you with non-affiliated third parties as permitted or required by law.
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Changes in Privacy Policy
Over time, it may be necessary to modify or supplement our Privacy Policy. If we make any material changes, we will post those changes on this site and update the date shown.
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Your rights
You have the right to ask us not to use your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us to opt out of marketing communications at: kmas@london-clubs.co.uk or 020 7518 0000. You will need to indicate whether you wish to opt out of marketing communications from the LCI casinos (this is the default choice) or from the entire LCI group.
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Access to information
We will take all reasonable steps to ensure that your personal data is correct and up to date. The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. You may update your information by contacting any LCI property.
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Your questions
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to kmas@london-clubs.co.uk.
Online Privacy Policy as of January 2, 2008
Welcome to the London Clubs International Limited's web site. London Clubs International Limited [,a company incorporated and registered in England and Wales with company number 02862479 whose registered address is at 10 Brick Street, London W1J 7HQ (“We”) are committed to protecting your privacy.
We are a member of the LCI Group. The LCI Group includes our parent company, Harrah's Operating Company, LLC., The LCI Group includes any of our subsidiaries, our ultimate holding company and any of its subsidiaries, as defined in section 736 of the UK Companies Act 1985.
This policy, along with the terms and conditions of the site (link provided on the bottom of each page of our site) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. We are the data controller for the purpose of the Data Protection Act 1998 (the Act).
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Information we may collect
We collect and use Customer information we believe is necessary to administer our business and provide you with the most personalized service and experience. We may collect and process the following data about you:
- Information that you provide by filling in forms on our site www.lciclubs.com (our site). This includes information provided at the time of registering to use our site, subscribing to our services (including signing up for our emails), when you enter an online promotion (including those sponsored by a member of the LCI Group), request information, report a problem with our site, submit an application for employment or provide feedback in a survey. The types of information we collect can include: Player Rewards number, date of birth, first name, last name, address, phone or mobile numbers, and email address or other information as noted on the specific forms or as part of any site transactions.
- If you contact us, we may keep a record of that correspondence.
- We or members of the LCI Group may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
- Details of transactions you carry out through our site and of the fulfilment of your orders. Details of your visits to our site and the resources that you access.
- You also agree that we may collect and use sensitive personal data regarding your health obtained from our monitoring of your gambling patterns, gambling frequency and any requests we receive from you for self exclusion on the basis that you have a gambling addiction.
This information may be collected either directly by us or by third parties that operate areas of our websites or databases under contract to us.
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IP addresses and cookies
We automatically track and collect information when you visit our site, including your: (i) IP address, (ii) domain server, (iii) type of computer, (iv) type of Web browser, (v) requested resource and response code (the pages accessed), and (vi) browser version, operating system, and language (collectively "Traffic Data"). Traffic Data is anonymous information that does not personally identify you, but is helpful for marketing purposes or for improving your experience on our site.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:
- To estimate our audience size and usage pattern.
- To store information about your preferences, and so allow us to customise our site according to your individual interests.
- To speed up your searches.
- To recognise you when you return to our site.
In addition, our site uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”) which uses cookies to help us analyze how users use our site. The information generated by the cookie about your use of our site (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will provide us with this information for the purpose of evaluating use of our site, compiling reports on our site activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.
The use of cookies by our site may allow unauthorized third parties to view the Traffic Data. The viewing of Traffic Data by unauthorized third parties is outside of our control and we assume no legal responsibility for such use. To learn more specifics about how cookies work, please refer to the help section of your web browser.
You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. Unless you have adjusted your browser setting so that it will refuse cookies, Google and our system will issue cookies when you log on to our site and you will have been deemed to consent to the processing of data about you in the manner and for the purposes set out above. Again please note that the data does include any personally identifiable information such as name or address.
Please note that our advertisers may also use cookies, over which we have no control.
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Where we store your data
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us. Such staff maybe engaged in, among other things, the provision of any requested services, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
All information you provide to us is stored on secure servers. If you use our site to send personal data to us, your transmission will be protected by Secure Socket Layer (SSL). SSL is a technology that encrypts your information during transmission. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
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Uses made of the information
We use information held about you in the following ways:
- To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
- To carry out our obligations arising from agreement or contract (including our obligations to you as a member of our casinos) entered into between you and us.
- To allow you to participate in interactive features of our web site, when you choose to do so.
- To notify you about changes to our casinos or members of the LCI Group.
We may also use your data and permit members of the LCI Group to use your data, to provide you with information about promotions, goods and services which may be of interest to you and we or they may contact you about these by post or telephone.
We may also use your data and permit members of the LCI Group to use your data to contact you by electronic means (e-mail or SMS) with information about promotions, goods and services which we or they believe will be of interest to you but only if you have consented to be contacted in this way. If you do not want us to use your data in this way please tick the relevant box situated on the form on which we collect your data.
We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.
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Disclosure of your information
We may disclose and transfer your personal information to any member of the LCI Group including those based outside of the EEA. We may also disclose your personal information to third parties:
- In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
- If London Clubs International Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers may be one of the transferred assets;
- If we are under a duty to disclose or share your personal data in order to comply with any legal obligation or process; or to comply with any legal requirements of any governmental authority, including but not limited to gaming regulators; or in order to enforce the terms of the membership with you, the terms of use of our site and other agreements; or to protect the rights, property, or safety of London Clubs International Limited, our customers, or others. This includes exchanging information with other companies and organisations for the prevention and detection of crime and risk reduction;
- As part of our registration ID and verification process, we may conduct identity verification using a recognised fraud prevention agency; and
- As permitted or required by law.
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Your Rights
You have the right to ask us not to use your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us to opt out of marketing communications at: kmas@london-clubs.co.uk or 020 7518 0000. You will need to indicate whether you wish to opt out of marketing communications from the LCI casinos (this is the default choice) or from the entire LCI group.
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Access to information
We will take all reasonable steps to ensure that your personal data is correct and up to date. The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. You may update your information by contacting any LCI property.
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Changes In Privacy Policy
Over time, it may be necessary to modify or supplement our Privacy Policy. Any such changes will be posted on this page and we will update the date shown on the page.
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Email Privacy
If you prefer not to receive emails or SMS messages from the LCI Group, you may contact us at (kmas@london-clubs.co.uk or 020 7518 0000), or click on the "unsubscribe" link found on the bottom of all our email and SMS marketing communications.
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External Links
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. We do not expressly or impliedly endorse the materials disseminated at those websites, nor does the existence of a link to another site expressly or impliedly mean that the organization or person publishing at that site endorses any of the materials on our site. Links to other websites are provided only as a convenience to our users and for information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
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Over 18 Policy for LCI Casinos
As a rule of law, persons under the age of eighteen (18) are not permitted to enter or loiter in any of our casinos. As a rule of law, we do not permit persons under the age of eighteen to participate in gaming. Any offers made or contests conducted by us or a member of the LCI Group through our site, unless otherwise noted, are not open to persons younger than 18 years of age. Persons younger than 18 year of age are not permitted to use our site, accept offers, or win contests, and we do not knowingly collect information from such persons. We reserve the right to verify age at any time for any reason and may reject a person who does not have valid age identification from participating on any part of our site.
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Contacting Our Website
Should you have additional questions, comments or concerns, please contact us at kmas@london-clubs.co.uk.
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